Return & Refund Policy

At Kristina Lesir, your satisfaction — and your confidence in our products — matter deeply to us. 💗
We proudly stand behind the quality, safety, and craftsmanship of every item we offer.
If for any reason you’re not completely happy with your purchase, you have 30 days from the delivery date to request a return or exchange — simple, fast, and stress-free.

✅ Return Eligibility

To qualify for a return, please ensure that:

  • The item is unused and in original condition

  • All tags, labels, and packaging are intact

  • You have a valid proof of purchase (order confirmation or receipt)

⚠️ Returns sent without prior approval cannot be accepted.

Once your request is approved, we will provide:

  • A prepaid return label

  • Clear, step-by-step return instructions

This ensures a smooth and secure return process every time.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or not as described, please contact us within 48 hours of delivery.

We will fix the issue promptly by:

  • Sending a replacement, or

  • Issuing a full refund — at no extra cost to you.

🚫 Non-Returnable Items

For safety, hygiene, and customization reasons, the following items cannot be returned or exchanged:

  • Opened or used baby-care or personal-use products

  • Items showing signs of wear, misuse, or modification

  • Personalized or custom-made items

  • Clearance or final-sale items

  • Consumable goods (e.g., creams, gels, wipes, skincare)

🔄 Exchanges

If you’d like to exchange an item for another style, size, or color,
the fastest method is:

  1. Return your original item

  2. Place a new order once your refund has been processed

This ensures quicker processing and availability.

🇪🇺 EU Customers — Right of Withdrawal

Customers located within the European Union have a 14-day cooling-off period.

During this period, you may return any unused product for a full refund, with no explanation required.

Conditions:

  • The product must be unused and in original packaging

  • Proof of purchase is required

💰 Refunds

Once your returned item is received and inspected, you’ll receive a notification email.
If approved, your refund will be issued to your original payment method within 10 business days.

🕒 Please note:
Your bank or payment provider may require additional time to process and reflect the refund.